SPECIAL COVID-19 UPDATE

We appreciate that you have allowed us to serve you with your CPAP or BiPAP and supplies. Thank you for your business!

We wanted to give you an update on how COVID-19 and the changing restrictions are affecting Carolina’s Hometown Respiratory.

First of all, we want to let you know that we are considered an “essential” healthcare provider and as such we have remained open during the crisis to make sure we can provide you with support and supplies for your CPAP or BIPAP machines.

Carolina’s HomeTown Respiratory is dedicated to maintaining the safety of both our customers and our employees.  This notice is to advise you of practices that we employ to ensure this, as well as upcoming changes that we will be making to aid in the safety for all.

Within our locations,

  1. Our staff members have been adhering to strict handwashing or hand-sanitizing before and after each contact with a customer. 
  2. All staff workstations are being disinfected regularly, even though customers should not be interacting with these areas.  This includes computer equipment and monitors, phones and supplies.
  3. We have been screening all appointments in the office with questions about customers experiencing viral symptoms or if they have been in close contact with someone exhibiting viral symptoms.
  4. We have introduced voluntary curbside supply pickups at the locations and encourage all of our customers to utilize our drop-ship program directly to their homes.

In addition to the above, we have been transitioning many of our support staff to work from home to make sure that within our work areas we have plenty of distancing space and we currently have almost 50% of our employees working from home.

We have been taking additional measures to ensure the safety of our customers and staff members:

  • We will continue to schedule customers to come into our locations for service, but all locations will be closed to unscheduled public access.
  • If you arrive for a scheduled appointment, please ring the doorbell at the location and a staff member will come to get you.  They will ask if you are sick or if you have been in close proximity to anyone who is ill before allowing you into the office.
  • If you have called ahead to our Resupply Department at (704) 378-0150 to order curbside pick-up of supplies, please ring the doorbell at the location and a staff member will bring your supplies to you.  At this time, we do encourage you to have all supplies shipped to your home.
  • If you do choose to come to our offices unannounced and have not called in, please ring the doorbell for service and we will try to accommodate you. Please be aware that we need to take care of those who have appointments or who have called ahead first.

Concord Location
371 Concord Parkway N
Concord, NC 28027
(704) 706-9615
Open M – F, 9 AM – 5 PM

Gastonia Location
469 Hospital Drive
Suite B1
Gastonia, NC 28054
(704) 854-3802
Open M – F, 9 AM – 5 PM, closed daily 12:30 – 1:30

Huntersville Location
111 Commerce Center Drive
Suite 305
Huntersville, NC 28078
(704) 274-3111
Open M – F, 9 AM – 5 PM, closed daily 12:30 – 1:30

Pineville
10860 Park Rd
Suite 102
Pineville, NC 28134
(704) 208-4428
Open M – F, 9 AM – 6 PM, closed daily 12:30 – 1:30

South Park Location
6060 Piedmont Row Drive South
Suite 524
Charlotte, NC 28210
(704) 912-1696
Open M – F, 9 AM – 5 PM, closed daily 12:30 – 1:30